monument towing in llc
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Privacy Policy

Company: Monument Towing LLC (“we,” “our,” “us”)

Monument Towing LLC respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including text messaging (SMS).

Information We Collect

We may collect the following types of information when you contact us, request service, or visit our website:

  • Personal details such as name, phone number, email, and billing information.

  • Location information for towing or roadside assistance services.

  • Communication records including phone calls, emails, and text messages.

How We Use Your Information

We use your information to:

  • Provide towing and roadside assistance services.

  • Send service updates, invoices, and important notifications.

  • Communicate with you via phone, email, or SMS regarding your service request.

  • Improve our services and customer support.

SMS/Text Messaging Policy

  • By providing your phone number, you consent to receive SMS/text messages from Monument Towing LLC related to your service requests, scheduling, and updates.

  • Message frequency may vary depending on your service needs.

  • Standard message and data rates may apply.

  • You can opt out at any time by replying “STOP” to our messages. After you opt out, you will no longer receive SMS messages from us, except for administrative or legal notices.

  • For help with SMS messages, reply “HELP” or contact us at [insert phone number or email].

Sharing of Information

We do not sell or rent your personal information. We may share information only when necessary to:

  • Provide services (e.g., with roadside assistance partners).

  • Comply with legal obligations.

  • Protect against fraud, unauthorized transactions, or safety concerns.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

Your Choices

  • Opt-Out of SMS: Reply “STOP” to unsubscribe from text messages.

  • Access/Update Information: Contact us at [insert email/phone] to review or correct your personal information.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:
Monument Towing LLC
+1 (703) 850-7321